Return & Refund Policy

We want you to love your purchase! If you're not 100% happy, we’re here to help.

1. Returns

We accept returns on most items within 30 days of delivery. Items must be:

  • Unused and in original packaging

  • In the same condition you received them

To start a return, please contact us at support@momelybaby.com with your order number and reason for return.

Note: Return shipping costs are the customer’s responsibility unless the item is damaged or defective.

2. Refunds

Once we receive and inspect your returned item, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

3. Damaged or Incorrect Items

Received something wrong or damaged? We're so sorry! Please email us within 7 days of delivery with a photo and your order number, and we’ll make it right.

4. Non-Returnable Items

  • Gift cards

  • Final sale items

  • Items worn, washed, or altered

If you have any questions, just reach out at support@momelybaby.com — we’re here to help!